Due to the current state of the country, the production and shipping time is much longer than normal, We appreciate your understanding.
TS Warrior Player has stipulated a minimum production period of 8 working days, except for rare exceptions such as vacation periods previously reported on our networks, as well as on the website.
It is the customer's responsibility to check for customs fees. TS Warrior Player is not responsible for any customs fees or taxes applied.
After the controller is produced, the estimated shipping time varies depending on the destination.
Shipping to Mainland Portugal: 24h
Islands: between one to two weeks
Europe: Between 24h to 48h
Rest of the world: From 6 working days
You can return your controller within 14 days of delivery. As all TS Warrior Player controllers are customised according to the buyer's needs, there is a 15% return cost for returned products.
If the returned controller shows any damage or signs of excessive use, additional fees may be applied when returning products, taking into account the cost of repair or replacement. Any cost for returning controllers is the buyer's responsibility.
We recommend using a delivery service with a registration number and insurance against damage and loss.
TS Warrior Player is responsible for the costs associated with returning controllers with manufacturing defects or errors in your order.
Controllers can be collected by TS Warrior Player, and there may be associated costs for the buyer.
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